Ella works best when you provide clear context and a learning goal — not verbatim prescriptions.
Add every character, place, or object in the preview before creating. It's easier than adjusting afterward.
+---------------------+--------------------------------------------+
| Tool Use | When |
+---------------------+--------------------------------------------+
| Swap Character | Replacing a character across images |
| Make a Small Change | Modifying a minor, scene-specific detail |
| Remove Something | Erasing a distinct area or object |
| Reimagine the Scene | Redesigning the image from scratch |
| Change Style | Changing the art style across one or all |
| | images |
+---------------------+--------------------------------------------+What is a "creation"?
Any resource you generate in Ella by clicking a Create button.
Do I need a character to create supports?
Yes — at least one character, either predefined or custom.
Can I create multiple characters?
Yes, as many as you need.
How long does it take to generate a character?
Roughly 5–15 seconds. You can regenerate as many times as needed.
What if my character doesn't look right? Try using more precise language in the description. Avoid relative terms like "tall" or "larger."
What can I do on a free account?
Free accounts can create visual supports using limited monthly credits. Image uploads, downloading, printing, and collaboration require a paid plan. See plans →
What if Ella doesn't include something I need?
Add it in the preview outline before creating, or edit the support after it's generated.
What are "extra image credits"?
All plans include monthly creation limits and a separate pool of extra image credits. Here's how credits are used:
• Image edits (Tweak, Erase, Reimagine, Upload): 1 credit each
• New characters or regenerations: 0.5 credits (2 regenerations per credit)
• Pages beyond 10: 1 credit per additional image
• Failed generations: Free — you are never charged for a creation or edit that fails
What if a creation fails?
The system will attempt to regenerate automatically. If all attempts fail, you will not be charged.
Can I edit a support after it's created?
Yes. Use text editing, Tweak, Erase, Reimagine, Upload, Restyle, or Swap Character.
Can I undo text edits?
Yes. Undo and redo are available for prompt-based text edits during your session.
Can I undo image edits?
Use the Gallery to restore any previous version of an image.
How do I share a support?
Click the Share icon and choose Share link to generate a view-only link.
What's the difference between sharing and collaborating?
Sharing gives recipients view-only access. Collaboration gives edit access. You can choose either when sharing a creation or your library.
What can collaborators do?
Everything the author can — create, edit, and adjust supports in real time. Image editing requires the collaborator to have a paid account.
Who can grant collaboration access?
Collaboration access can be granted by Pro Plus and Organization account holders.
Can I share my entire library?
Yes, on a paid plan — either as view-only or as a collaborator. Learn more →
What languages are supported for translation?
Over 70. See the full list in the Editing section.
Are creations saved automatically?
Yes.
How do I find a specific support?
Filter by character, then narrow by category or format.
How do I delete a creation?
Creations cannot be permanently deleted, but can be archived. Click the three dots on a creation and choose Archive. Archived creations can be restored at any time.
How do I change the title of a creation?
Click the three dots on a creation and choose Edit title.
Can I recreate a support?
Yes. Click the history icon to view your previous inputs. Selecting an entry returns you to the results for that topic.
What devices work with Ella?
Any device with a web browser.
Do I need to download software?
No. Ella is web-based at ella.kids.
How do I install the app?
Chrome: Choose "Install app" from the main menu; Safari: Tap the share icon and choose "Add to Home Screen"
Can I work offline?
No, but you can download supports for offline use.
What file formats are available?
PDFs with customizable layout options. Video clips download as video files.
Image doesn't match the text.
Use "Reimagine" with a detailed description of what the scene should show.
Text is too complex.
Use "Simplify" or a custom prompt like "use simpler words for a 5-year-old."
Can't find a support.
Check whether filters are active. Clear all filters to see everything in your library.
Art style isn't working.
Use "Change Style" to try a different art style.
Can I cancel anytime?
Yes. Click the menu icon (top left), choose Account, then follow the prompts to cancel.
What if I cancel but still have time left on my plan?
You'll keep access to all paid features until your renewal date. No partial refunds are issued for unused time.
How do I manage my account?
Click the menu icon and choose Account. From there you can upgrade, downgrade, or cancel.
When do plan changes take effect?
Upgrades take effect immediately. Downgrades and cancellations take effect at the end of your current billing cycle, at which point your plan reverts to free.
